Leading Organizational Learning -
Harnessing The Power Of Knowledge
Figures and
Exhibits xi
Foreword xiii
Niall FitzGerald
Foreword xv
Frances
Hesselbein
Preface xvii
Acknowledgments
xxiii
Part One: Challenges and Dilemmas 1
1. Why Aren’t
Those Specials Selling Today? 3
Elliott Masie
2. Five Dilemmas
of Knowledge Management 13
Fons Trompenaars
and Charles Hampden-Turner
3. Effectively
Influencing Up: Ensuring That Your
Knowledge Makes
a Difference 19
Marshall
Goldsmith
4. Where “Managing
Knowledge” Goes Wrong
and What to Do
Instead 27
Niko Canner and
Jon R. Katzenbach
5. Knowledge
Management Involves Neither
Knowledge nor
Management 39
Marc S. Effron
Part Two: Processes That Work 51
6. The Real Work
of Knowledge Management 53
Margaret J.
Wheatley
7. Tangling with
Learning Intangibles 65
Dave Ulrich and
Norm Smallwood
8. When Transferring
Trapped Corporate Knowledge
to Suppliers Is
a Winning Strategy 79
Larraine Segil
9. Informal
Learning: Developing a Value for Discovery 91
Marcia L. Conner
10. The Company
as a Marketplace for Ideas:
Simple but Not
Easy 103
Alexander J. Ogg
and Thomas Cummings
11. Knowledge
Mapping: An Application Model
for
Organizations 113
Spencer Clark
and Richard Mirabile
12. Just-in-Time
Guidance 121
Calhoun W. Wick
and Roy V. H. Pollock
Part Three: Leaders Who Make a Difference 133
13. What Leading
Executives Know—and You
Need to Learn
135
Howard J. Morgan
14. Rethinking
Our Leadership Thinking:
Choosing a More
Authentic Path 147
Gary Heil and
Linda Alepin
15. Learning at
the Top: How CEOs Set the
Tone for the
Knowledge Organization 161
James F. Bolt
and Charles Brassard
16. Unleash the
Learning Epidemic 175
James Belasco
viii CONTENTS
17. Leading: A
Performing Learning Art 185
Alexander B.
Horniman
18. What’s the
Big Idea? The “Little Things” That
Build Great
Leadership in Organizations 195
Lauren A.
Cantlon and Robert P. Gandossy
Part Four: Changes for the Future 209
19. Learning
Stored Forward: A Priceless Legacy 211
Betsy Jacobson
and Beverly Kaye
20. Developing
New Ideas for Your Clients—
and Convincing
Them to Act 219
Andrew Sobel
21. Making
Knowledge Move 231
Jon L. Powell
22. The Role of
Change Management
in Knowledge
Management 241
Marc J.
Rosenberg
23. Building
Social Connections to Gain
the Knowledge
Advantage 255
Susan E. Jackson
and Niclas L. Erhardt
Part Five: Case Studies and Examples 267
24. Some Key
Examples of Knowledge
Management 269
W. Warner Burke
25. Leadership
and Access to Ideas 281
Allan R. Cohen
26. Capturing
Ideas, Creating Information,
and Liberating
Knowledge 291
Peter
Drummond-Hay and Barbara G. Saidel
27. Learning at
the Speed of Flight 301
Fred Harburg
CONTENTS
ix
x CONTENTS
28. The Audacity
of Imagination: How Lilly Is
Creating “Research
Without Walls” 309
Sharon Sullivan,
Bryan Dunnivant,
and Laurie
Sachtleben
29. Developing a
Learning Culture on Wall Street:
One Firm’s
Experience 317
Steffen Landauer
and Steve Kerr
Notes 333
