The Toyota Way: 14
Management Principles from the World's Greatest Manufacturer
by Jeffrey K.
Liker ISBN:0071392319
McGraw-Hill © 2004 (352
pages)
This book explains the
management principles and business philosophy behind Toyota's worldwide
reputation for quality and reliability. It also shows managers in every
industry how to improve business processes.
Table of Contents
The Toyota Way—14 Management Principles from
the World’s Greatest Manufacturer
Preface
Part One - The World-Class Power of the Toyota
Way
Chapter 1 - The Toyota Way: Using Operational
Excellence as a Strategic Weapon
Chapter 2 - How Toyota Became the World’s Best
Manufacturer: The Story of the Toyoda Family and the Toyota Production System
Chapter 3 - The Heart of the Toyota Production
System: Eliminating Waste
Chapter 4 - The 14 Principles of the Toyota
Way: An Executive Summary of the Culture Behind TPS
Chapter 5 - The Toyota Way in Action: The “No
Compromises” Development of Lexus
Chapter 6 - The Toyota Way in Action: New
Century, New Fuel, New Design Process—Prius
Part Two - The Business Principles of the
Toyota Way
Section I - Long-Term Philosophy
Chapter 7 - Principle 1: Base Your Management
Decisions on a Long-Term Philosophy, Even at the Expense of Short-Term
Financial Goals
Section II - The Right Process Will Produce
the Right Results
Chapter 8 - Principle 2: Create Continuous
Process Flow to Bring Problems to the Surface
Chapter 9 - Principle 3: Use “Pull” Systems to
Avoid Overproduction
Chapter 10 - Principle 4: Level Out the
Workload (Heijunka )
Chapter 11 - Principle 5: Build a Culture of
Stopping to Fix Problems, to Get Quality Right the First Time
Chapter 12 - Principle 6: Standardized Tasks
Are the Foundation for Continuous Improvement and Employee Empowerment
Chapter 13 - Principle 7: Use Visual Control
So No Problems Are Hidden
Chapter 14 - Principle 8: Use Only Reliable,
Thoroughly Tested Technology That Serves Your People and Processes
Section III - Add Value to the Organization by
Developing Your People and Partners
Chapter 15 - Principle 9: Grow Leaders Who
Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others
Chapter 16 - Principle 10: Develop Exceptional
People and Teams Who Follow Your Company’s Philosophy
Chapter 17 - Principle 11: Respect Your
Extended Network of Partners and Suppliers by Challenging Them and Helping Them
Improve
Section IV - Continuously Solving Root
Problems Drives Organizational Learning
Chapter 18 - Principle 12: Go and See for
Yourself to Thoroughly Understand the Situation (Genchi Genbutsu )
Chapter 19 - Principle 13: Make Decisions
Slowly by Consensus,Thoroughly Considering All Options; Implement Rapidly
(Nemawashi )
Chapter 20 - Principle 14: Become a Learning
Organization Through Relentless Reflection (Hansei ) and Continuous Improvement
(Kaizen )
Part Three - Applying the Toyota Way in Your
Organization
Chapter 21 - Using the Toyota Way to Transform
Technical and Service Organizations
Chapter 22 - Build Your Own Lean Learning
Enterprise, Borrowing from the Toyota Way
Bibliography/Chapter References
