Contents
Introduction 1
1 The Dimensions
of Change 7
Examining
the Different Types and Approaches
Types of Change 8
Two Different Approaches to
Change 10
Summing Up 15
2 Are You
Change-Ready? 17
Preparing
for Organizational Change
Respected and Effective Leaders
18
A Nonhierarchical Organization 24
Becoming Change-Ready 25
Summing Up 29
3 Seven Steps to
Change 31
A
Systematic Approach
The Seven Steps 33
Roles for Leaders, Managers, and
HR 46
Mistakes to Avoid 47
Summing Up 49
4 Implementation
51
Putting
Your Plan in Motion
Enlist the Support and
Involvement of Key People 53
Craft an Implementation Plan 54
Support the Plan with Consistent
Behaviors and Messages 56
Develop Enabling Structures 57
Celebrate Milestones 58
Communicate Relentlessly 60
Using Consultants 62
Summing Up 67
5 Social and
Human Factors 69
Reactions
to Change
The Rank and File 70
The Resisters 74
The Change Agents 77
Summing Up 81
6 Helping People
Adapt 83
Strategies
to Help Reduce Stress and Anxiety
Reactions to Change:A Sense of
Loss and Anxiety 85
Stages in Reaction to Change 86
The Conventional Advice 88
What Individuals Can Do for
Themselves 89
How Managers Can Help Employees
Cope 92
Rethinking Resisters 96
Summing Up 99
7 Toward
Continuous Change 101
Staying
Competitive through Change
Continuous Incremental Change 102
Can People Handle It? 104
Getting to Continuous Change 106
Summing Up 110
Appendix A:
Useful Implementation Tools 113
Appendix B: How
to Choose and
Work with
Consultants 119
Notes 125
For Further
Reading 129
Index 133
About the
Subject Adviser 137
About the Writer
138
